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Customer Service
Contact Us
Email: info@paper2u.com
Call: 800.847.2517
Fax: 845.425.5485
Write: Paper2U
23 Washington Ave
Springvalley, NY 10977
Hours: Monday through Thursday 10am - 6pm ET Friday 10am - 1pm ET
Shipping/Delivery Information
FEDEX Ground
FREE on all orders over $99.00 (continental U.S. only)
Time-In-Transit Map
EXPRESS SAVER 3 Day Select
Receive shipment on 3rd business day
FEDEX 2nd Day Air
Receive shipment end of 2nd business day
FEDEX Next Day Air Saver
Receive shipment end of next business day
FEDEX Next Day Air
Receive shipment next business day by 10:30 am
To track your order go to www.FEDEX.com and enter your tracking number.
Tracking numbers are e-mailed once your order has been shipped.
Please Note:
- FEDEX cannot ship to P.O. Box addresses
- All in-stock items will ship in 1-2 business days from our location in Springvalley, NY
- The shipping time will vary depending on service and your location
- We will notify you via e-mail of the shipment date for backordered items
- If you have a deadline to meet please call us to check on the shipping status of your order. We will do our best to get it out A.S.A.P.
Order Tracking
You will receive a shipment confirmation with a tracking number via e-mail.
Returns
Customer satisfaction
At Paper 2U, we stand behind the quality of our paper. Due to the large variety of new printers coming on the market we cannot guarantee paper compatibility with all printers. We strongly suggest that you purchase a sample pack before ordering a ream. If you are in a rush we can overnight the sample pack to you. (additional charges apply) We would like to prevent the frustration that comes from ordering a ream of paper that is not compatible with your printer.
Return Policy
Returns must be approved by calling Customer Service 800.847.2517. All returns must be unopened and in original packaging. If you have opened the paper or ripped the packaging please do not send it to us. No credits are applied until we receive the product back in re-sellable condition. Damaged returns are not acceptable. Return shipping is to be paid by the customer. No credit allowed on goods returned without our approval.
To obtain credit, approval for a return must be obtained and the merchandise received in our office within 15 business days of purchase. Returns received after 15 business days are considered abandoned by the customer and no credits will be given.
All carton orders are non-returnable and non-refundable.
Failed Deliveries
Shipments returned to Paper2U.com after 3 attempts to deliver to the customer's shipping address will incur an extra shipping charge if shipped out a second time.
Orders $100.00-$249.00
Returns of purchases $100.00-$249.00 are subject to a service charge and a re-stocking fee. Re-stocking fees are 10%. Please ask customer service for an estimate on the service charges.
Orders over $250.00
Orders over $250.00 are non-returnable and non-refundable
International Orders and Shipments
All international orders must be authorized by customer service and can be paid for by money order or check. Please call 800.847.2517 for more information regarding your international order. Shipments that do not pass through customs and that are returned to Paper2U.com will receive a refund on the product only (must be in re-sellable condition). No refunds will be given on international shipping charges.
Important: Shipping fees are non-refundable
*If you receive the incorrect paper you will not be responsible for UPS Ground shipping costs.
Privacy and Security Paper2U is committed to protecting your privacy and security. We do not sell or distribute any of our customers personal information.All purchases on our website are secure and protected by 128 bit SSL certificates.You may choose to be on our mailing list to receive new product updates, customer discount coupons, and special promotions. If you would prefer to no longer receive future e-newsletters, you can simply send an e-mail to us at webmaster@paper2u.com with the word "unsubscribe" in the subject line. Please allow 1-2 weeks for your request to be processed.All personal information received from you is strictly used only to contact you regarding your order.
If you have any questions regarding the privacy of your information please feel free to contact us at 800.847.2517.
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